OPERATIONAL PRACTICES

We arrange:  introductory visits for prospective clients and their relatives whenever requested. Clients are encouraged to bring items of furniture and personal items. There are flexible times for getting up going to bed along with flexible meal times. The menus take into account wishes or dietary requirements of the client and a selection of beverages is always available for client consumption.  Clients are encouraged to manage their own money.

We arrange for: clients to manage their own medications if appropriate and subject to confirmation from the client's G.P. We ensure client's rights associated with citizenship are maintained. A written statement is provided by way of a Resident's Charter, for client's rights whilst they are living with us. The clients name is entered on the electoral register and clients are encouraged to have their own pets, if of reasonable size and behaviour. Clients are able to have privacy at all times when they require it.

We ensure that: a private room is also available as an alternative to the client's own room or the communal lounges, visitors are welcome.  Each client has his/her individual room, unless they choose to share.  The doors to client’s rooms are lockable from the inside and bathroom and toilet doors are lockable from the inside.

We ensure: Client's fulfilment: the realisation of a client's personal aspirations and abilities are achieved by or through preparation and compliance of their individual work/care plan, after joint consultation with associated professionals.

We ensure that:

Principles: the general rights of each client are a prime consideration at all times.

Safety: all accidents are recorded in the Accident Book.

Client Records:  a support plan devised with help from the client, personal health record, risk assessments, an inventory of medical aids, an inventory of personal possessions.  We do not handle any financial affairs for the client.

MEDICAL CARE

All clients are encouraged to retain their current general practitioner if at all possible, they are advised of their right to decide on the choice of a general practitioner.  The decision to call in the general practitioner is only taken after consultation with the client concerned.  If for any reason the client is unwilling to consent, then we would need to consider consulting with the client's next of kin, advocate or designated representative to consider what course of action should be followed.

Facilities are provided for the client to be examined in private by his/her general practitioner in his/her own room and with whomsoever they might wish to be present, although the client is encouraged to attend the surgery whenever practical.

Arrangements for the provision of medical treatment for clients are made in accordance with guidelines agreed with our Registration Authority, but subject to that, our policy is that the person or persons responsible for the administration of medicines to clients are clearly identified and named in our Administration Guidelines.

The administration of drugs is always in accordance with instructions given by the client’s general practitioner or dentist.  Each client is encouraged to have knowledge of their own medicines whenever possible, their records noted accordingly and safe storage arranged and regular Risk Assessments are undertaken for each individual. All medications on the premises, when not in use are kept in a locked cupboard. If a client fails or refuses to take any prescribed drugs, the client's general practitioner is advised.  All staff administering medication will be suitably trained by a qualified person.